Key responsibilities:

•       Build short-mid-term channel strategy in line with company's strategic business direction.

•       Implement dealer selection and assessment of 2S dealers / 3S branches

•       Co-ordinate with other stakeholders to improve dealer competence development program based on DOS,
DSOMG and relevant KPI guidelines.

•       Coach KSS’s existing 2S dealers /3S branches for their operational excellence focusing on profitability and
efficiency.

•       Drive and support 2S dealers in the usage of all KSS management tools

•       Train, audit, and manage localized Dealer Operating Standards for 2S dealers and KSS

•       Take appropriate actions on concerns and issues from 2S dealers and 3S branches.

•       Co-ordinate Customer Satisfaction Survey (CSS), Dealer Satisfaction Survey (COSS) with respective research
companies and manage them.

•       Gather market information and conduct market survey

Experience and Qualifications:

·        Bachelor’s degree or equivalent

·        Minimum 5 years of relevant experience in CE sales and marketing business

·        Machine parts business and service support experience preferred

Knowledge, Skills, Abilities:

·        Understanding of Construction Equipment business, industry, and product.

·        Deep understanding of channel management and dealer operation

·        Understanding customer business and needs

·        Self-driven, independent, and results-driven

·        Logical thinking process and analytical skills

·        Financial understanding

·        Strong negotiation and influencing skills

·        English communication skills, written and spoken