[다임러트럭코리아] Service Product Planning Specialist

[Service Product development]

- Development Service Product portfolio and sales planning
- New CSP business/parts package development & market launch
- Marketing activity implementation
 
[Service Contract business development]
- Service Contract development and new product launch including digital coupon
- Costing & Pricing strategy set-up, and yearly product pricing
- Establish sales & reimbursement policy & process
- Market research for competitors AS product
- Marketing communication and sales argumentation development
 
[Service Contract KPI management]
- Develop best sales argumentation, sales process and training material to providing coaching & training
- Monitor and control service contract damage codes to early recognize any abuse on repair and maintenance to maximize efficient budget (provision) utilization
- Coordinate and control all activities of the claim process at retail including warranty inspection center activity
 
[Claim processing]
- Proper and accurate Service contract processing on the base of warranty & goodwill Policy and guideline
- Apply prompt action to daily processing in case that missing, incorrect or abused claims are found
- Adapt and go-live newly introduced system to local operation in time
 
[Service contract audit & reporting]
- Monitor & analyze development of service contract and create utilization management report on a regular basis - Plan and implement audit in order to ensure integrity and compliance based on service contact policy and guideline
 
[MB Service card point management]
- MB service card issue and point credit management 
 
[Technical accessory promotion]
- Technical accessory development and promotion