Associate Business Analyst (Grade 3, Entry Professional)

Job Profile Summary:
The Associate Business Analyst role is an entry level position and is required to work with internal and external clients to determine requirements and to define solutions to address business, process and systems problems, and improvements in the organization. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. They take guidance from more senior Business Analyst(s) within the team.

Key Roles & Responsibilities
• Acts as a bridge between the business problems and the technology solutions.
• Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address
business, process, information and system problems, improvements or change.
• Provide support in delivering business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition
through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follow the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues to manager.

Knowledge, Skills and Attributes:
• Team player who displays good client service orientation with well-developed administrative and organization skills
• Good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business
objectives
• Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and
presentations

Qualifications:
• IT background is a plus (not a must)
• Good communication skills both in English and Korean
• Good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint